March 25, 2020
We hope you and your loved ones are staying healthy and positive! As our company continues to pray for you and the unfolding situation, we have also equipped our staff to responsibly adhere to the state and federal guidelines for social distancing. Please know we are eager to answer questions or assist you with making reservations for future events as we work from home and wait for updates from cruise lines and Israeli authorities. You can reach us by calling 800 247 1899
during our adjusted office hours between the hours of Monday to Friday 8:30AM to 4:00PM, Pacific Standard Time.
Inspiration has been fulfilling the travel dreams for Christians for more than 35 years, and during that time we have weathered multiple storms—from environmental disasters, economic downturns, wars, terrorism, and other health crises (like SARS, Avian Flu, H1N1, Ebola). Each has impacted our travelers, our ministries, and our staff. Yet, our accumulated expertise from these experiences informs our plan for every new challenge.
We are prayerfully confident that this too shall pass, and the desire for exceptional, faith-enriching experiences will be as strong as ever. Many of our travelers have told us as much. The desire to travel and experience more of God’s glorious Creation remains.
Each crisis is different and currently, the situation surrounding the COVID-19 is changing daily. We know that some of our travelers are concerned—while many others are determined to continue traveling. With this in mind, and after thoroughly reviewing advice from the Centers for Disease Control, the U.S. State Department and the World Health Organization, we are working alongside our travel and ministry partners to determine the safest and best action to take for their individual travel events.
Information For Cruises
As of March 15, 2020, our cruises with Holland America are no longer traveling for the next 30 days.
In coordination with our ministry partners, we have chosen to cancel a couple of cruises that are scheduled to sail in the next few weeks. However, most of our summer cruises will still travel.
Information For Israel Tours
As of this moment, Israel is mandating a 14-day self-quarantine for all incoming foreign travelers through March 26, 2020. Because of this, we have canceled the Israel tours traveling through the end of April. Tours after this date are still scheduled to travel.
Postponing or Cancelling Reservations
If Inspiration cancels your event:
- Passengers booked on an event where the cancellation is initiated by Inspiration and our ministry partner, will have all funds paid to Inspiration returned in the original form of payment. We ask that you be patient and allow 4-6 weeks for the refund process.
If you would like to postpone or cancel your reservation:
- If you wish to postpone your travels, Inspiration will allow passengers booked on any event scheduled through June 2020 to transfer their reservation to any future event without rebooking or cancellation fees.
- If you choose to cancel your reservation and change your mind before the event travels, we will re-book you to the same event with no additional fees.
The Final Word
The current situation is still evolving and Inspiration will continue to post updates as needed. Please know that Inspiration’s global network of partners, suppliers and vendors is monitoring all developments closely for the latest updates and to take the appropriate actions. Our dedicated team is committed to the safety and care of our guests.
We have every hope that COVID-19 will be contained and run its course sooner, rather than later. Thank you for allowing us to stand with you as we help you navigate this unpredictable situation.